These Terms & Conditions ("Terms") apply to services provided by House of Bloom, operated by Megan Adams.

By accepting a proposal, quotation or invoice from House of Bloom, you agree to these Terms.

1. ABOUT HOUSE OF BLOOM

House of Bloom provides digital services including, but not limited to:

Website design and development

Website redesigns and digital refreshes

Landing pages

Sales and lead generation funnels

E-commerce websites and online stores

Branding and visual identity

Social media design and templates

Email marketing

Email automation

CRM setup and workflows

Digital systems and integrations

Ongoing technical support and updates

The exact services included in a project will be set out in the relevant proposal or quotation.

2. PROJECT PROPOSALS

Before work begins, I will provide a proposal, quotation or written confirmation outlining the agreed scope of work.

This may include:

Services included

Deliverables

Project investment

Payment schedule

Estimated timeframe

Number of revision rounds included

Any relevant third-party costs

The proposal forms the basis of the project once accepted.

Work outside the agreed scope may incur additional charges.

3. PAYMENT TERMS

Unless otherwise agreed in writing:

Deposit

A 50% deposit is required to secure your project and your place in my schedule. No project work will begin until the deposit has been received.

Final balance

The remaining 50% balance is due upon completion of the agreed project work and before final launch, transfer of ownership or release of completed deliverables, unless otherwise agreed in writing.

Additional work

Work outside the agreed scope will be charged at my current additional-work rate of £35 per hour, unless a separate fixed quotation is agreed.

I will aim to discuss significant additional costs with you before carrying out the work.

4. PROJECT TIMELINES

I will provide an estimated project timeframe based on the agreed scope.

Project timelines depend on both parties meeting agreed responsibilities, including the timely provision of content, information, access, feedback and approvals.

If delays occur because required information, content, access or feedback has not been provided, the project deadline may need to move accordingly.

If a project is paused or delayed for more than 30 days due to outstanding client materials, feedback, approvals or other client-side delays, I reserve the right to invoice for work completed to that point and/or reschedule the remaining work.

5. CLIENT RESPONSIBILITIES

You agree to provide the information, content, materials, access and feedback reasonably required to complete your project.

This may include:

Website copy

Images

Logos and brand assets

Product information

Pricing

Login details

Domain or hosting access

Platform access

Legal policies and business information

Feedback and approvals

You are responsible for ensuring that information and materials you provide are accurate and that you have the necessary rights to use them.

6. DESIGN & REVISIONS

I want the final project to feel right for your business, so collaboration and feedback are an important part of the process. Unless otherwise stated in your proposal, custom projects include two rounds of consolidated revisions.

A revision round means one organised set of feedback provided together.

Requests for additional revisions, new pages, new functionality or significant changes outside the agreed scope may be charged at £35 per hour or quoted separately.

7. SCOPE CHANGES

If you request additional features, pages, functionality, integrations, content or structural changes that were not included in the original project scope, these may be treated as additional work.

I will let you know where a request falls outside the agreed scope and, where appropriate, provide an additional quotation before proceeding.

8. THIRD-PARTY PLATFORMS & COSTS

Many digital projects require third-party platforms or services.

These may include website platforms, hosting, domains, email marketing software, CRM platforms, payment processors, stock imagery, plugins, apps or other subscriptions.

Unless specifically included in your proposal, third-party costs are your responsibility.

I can recommend or help set up appropriate platforms, but I do not control third-party pricing, availability, policies, functionality or service interruptions.

9. DOMAIN, HOSTING & SOFTWARE ACCOUNTS

Where possible, accounts, domains and software subscriptions should be registered in your name or under your business.

This ensures that you retain ownership and control of your digital assets. I may require appropriate access to these accounts in order to complete your project.

You are responsible for keeping your account credentials secure.

10. WEBSITE & DIGITAL CONTENT

Unless otherwise agreed, you are responsible for providing final approved copy, images, product information and other business content required for your project.

I may assist with copy, content or imagery where this has been included in your agreed scope.

You are responsible for checking and approving the accuracy of all final content before launch.

11. LAUNCH & HANDOVER

Before launch, I will provide an opportunity for you to review the completed project and identify any final agreed revisions.

Once the project has been approved and the final balance has been paid, the relevant website, funnel, store or digital assets will be launched or transferred as agreed.

After handover, ongoing updates, changes, troubleshooting and additional work are not automatically included unless specifically stated in your proposal.

12. ONGOING SUPPORT

Post-launch support is available where required.

Ongoing support, updates, troubleshooting, new pages, additional funnels, email campaigns, automation and other work may be charged at my current rate of £35 per hour or quoted as a separate project.

13. INTELLECTUAL PROPERTY

Once the project has been paid for in full, you will generally receive ownership of the bespoke final deliverables created specifically for your project, subject to the terms of any third-party software, licences or services used.

I retain ownership of:

My pre-existing materials

Templates

Processes

Methods

Know-how

Reusable systems

General design concepts

Tools and resources that are not created exclusively for you

Third-party fonts, images, software, plugins, templates and other licensed materials remain subject to their own licence terms.

14. PORTFOLIO USE

Unless you specifically request otherwise in writing, I reserve the right to display completed work created by House of Bloom in my portfolio, website, social media and other marketing materials.

I will not knowingly disclose confidential business information as part of portfolio use.

If your project is confidential or cannot be publicly displayed, please let me know before work begins.

15. CLIENT WARRANTIES

You confirm that:

You have the right to use any content, images, logos, trademarks or materials you provide.

Information you provide is accurate to the best of your knowledge.

You will not ask me to create or publish content that infringes another person's rights or breaks applicable law.

You remain responsible for the legality and accuracy of your business, products, services, claims and customer-facing content.

16. THIRD-PARTY SERVICES

I may recommend or integrate third-party services as part of your project.

I am not responsible for:

Changes to third-party software

Platform outages

Changes to pricing

Changes to functionality

Third-party account suspension

Security incidents occurring within third-party platforms

Third-party terms or policies

Where a third-party service stops working or changes after project completion, additional work required to adapt or rebuild the affected system may be chargeable.

17. CANCELLATION & TERMINATION

If you wish to cancel a project after work has begun, you should contact me as soon as possible.

The deposit is intended to secure project time and cover work undertaken, planning and scheduling. It is therefore generally non-refundable once work has commenced, subject to any rights you may have under applicable law.

If a project is terminated after work has begun, I may charge for work completed up to the date of termination.

Where applicable law gives you a statutory cancellation or consumer right, nothing in these Terms is intended to remove or restrict that right.

18. REFUNDS

Because digital services involve time, planning and bespoke work, payments are generally non-refundable once the relevant work has been carried out.

Nothing in these Terms affects any statutory rights you may have under applicable consumer law.

19. LIABILITY

I will provide services with reasonable care and skill.

To the extent permitted by law, I will not be liable for indirect or consequential losses, loss of profits, loss of business, loss of anticipated savings, loss of data or loss of opportunity arising from your use of the services.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.

20. WEBSITE PERFORMANCE & RESULTS

I will use reasonable skill and care when designing and building your digital assets.

However, I cannot guarantee specific business outcomes such as:

A particular number of website visitors

A specific conversion rate

A specific number of leads

A particular amount of revenue

Search engine rankings

Advertising performance

Sales results

These outcomes can depend on many factors outside my control, including your offer, pricing, market, audience, traffic sources, advertising budget, competition and wider economic conditions.

21. CONFIDENTIALITY

I will treat confidential business information you provide to me as confidential and will not knowingly disclose it to third parties except where necessary to provide the agreed services, comply with legal obligations or protect my legitimate business interests.

You also agree not to disclose confidential information relating to my business, processes or materials that is not publicly available.

22. COMMUNICATION

Most project communication will take place by email and/or other agreed digital communication methods.

I will aim to respond to project communications within a reasonable timeframe during my normal working hours.

Response times may vary depending on workload, weekends, holidays and other circumstances.

23. CHANGES TO THESE TERMS

I may update these Terms from time to time.

The Terms that apply to your project will generally be those accepted when your project is booked, unless otherwise agreed in writing or a change is required by law.

24. GOVERNING LAW

These Terms are governed by the laws of England and Wales, unless applicable law requires otherwise.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights available to consumers under applicable law.

25. CONTACT

If you have any questions about these Terms, please contact:

House of Bloom
Megan Adams
Email: [email protected]
Telephone: +44 (0) 7379 583 783